1. Operator
Drop4Go is operated by D. STANKOV CONSTRUCT LTD, Company No. HE 484184, VAT No. CY60280227R, Paralimni, Cyprus. Contact: hello@drop4go.com, +357 99 880855.
2. Booking process
Submitting the website form is a request for a quote, not a confirmed booking. Drop4Go will review availability, route, timing, bag quantity, size and any special requirements. We then provide the final price and, if accepted, a secure payment link. A booking is confirmed only after successful payment and written confirmation from Drop4Go.
3. Advance notice and accurate details
Requests must be submitted at least 72 hours before the requested pickup time. You must provide accurate contact, pickup, timing and luggage information. Drop4Go may request route or flight details later through WhatsApp when needed to confirm the service. Tell us before payment if the number, weight or dimensions of bags change because this may affect vehicle capacity, availability and price.
4. Luggage-only service
Unless expressly agreed in writing, Drop4Go provides collection, storage and delivery of luggage only. Passenger transport is not included. Handover instructions and identification or collection procedures communicated in the written confirmation form part of the booking.
5. Prices and payments
Website prices marked “from” are indicative. The individual written quote is the final amount for the confirmed service and will state the total payable in euro, including applicable VAT where required. Payments are processed by a secure third-party payment provider. Do not send card details to Drop4Go by email or WhatsApp.
6. Cancellations, changes and refunds
Any booking-specific cancellation, change or refund conditions will be provided with the quote or written confirmation. Please review them before paying. If a booking is cancelled or materially changed, contact Drop4Go immediately. Nothing in these terms limits mandatory consumer rights under applicable law.
7. Items we may refuse
Do not include illegal goods, weapons, explosives, flammable or hazardous materials, live animals, perishable goods, cash or items whose transport or storage is unlawful or unsafe. Tell us about fragile, unusual or high-value items before booking. Drop4Go may refuse items that cannot be handled safely or lawfully.
8. Delays and customer availability
Airport and road conditions, security requirements, flight disruption and events outside reasonable control may affect timing. You must remain reachable using the contact details supplied and follow the confirmed handover instructions. Drop4Go will communicate material operational changes as soon as reasonably possible.
9. Problems and complaints
Report missing, damaged or delayed luggage and any payment issue promptly, quoting the booking reference. Contact hello@drop4go.com or WhatsApp Drop4Go.